PRIVACY POLICY

Privacy Policy
Last Updated: May 15, 2026

1. Introduction

Rico’s Life Agency (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment scheduling, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information
We may collect your name, email address, phone number, and other contact details when you submit forms, request information, or schedule appointments.

Communication Data
If you opt in, we collect and maintain records of your SMS and email communication preferences, including consent and opt-out activity.

Usage Data
We may collect information such as IP address, browser type, pages visited, and interaction data through cookies and tracking tools.

Service Data
We may collect information related to appointments, inquiries, or services requested.

3. How We Use Your Information

We use your information to:

Provide services and respond to inquiries

Send appointment confirmations and reminders

Send SMS and email communications (only with your consent)

Improve website performance and user experience

Maintain compliance with A2P and communication regulations

Protect against fraud and security risks

4. Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze website usage. You can disable cookies through your browser settings.

5. Information Sharing

We do NOT sell your personal information.

We do NOT share mobile numbers or SMS consent data with third parties for marketing purposes.

We only share data in limited cases:

With service providers (CRM, SMS platforms, scheduling tools)

When required by law

During business transfers (if applicable)

6. Your Rights & Choices

SMS Opt-Out:
Reply STOP at any time to unsubscribe.

Email Opt-Out:
Use the unsubscribe link in emails.

Access & Updates:
You may request to access, update, or delete your information.

7. Data Security

We implement reasonable safeguards to protect your data, though no system is 100% secure.

8. Children’s Privacy

Our services are not intended for individuals under 13.

9. Updates

We may update this policy at any time. Changes will be posted with a new effective date.

10. Contact Us

Rico’s Life Agency
Highland, IL

📞 618.779.2514
📧 [email protected]